topic Re: Setting up a direct debit in Contracts & Billing

Setting up a direct debit

sherryball — Tue, 03 Sep 2024 21:53:21 GMT

This is my 3rd attempt at setting up a direct debit to pay my bill each month, and each time, I am given the complete run around, to everywhere, but the page to set up a direct debit. Lots of tips and things you must do before setting one up, which I have followed, but no final step to actually setting one up.

I've given up again and will just go back to waiting until they suspend my daughter's account, due to non payment, before going back onto the page and paying the outstanding invoice.

Is this just me? I'm quite capable of setting up DD for all other companies, in fact, I find that they usually make it very easy for you, BC they really want your money. Not EE, it seems.

Re: Setting up a direct debit

XRaySpeX — Tue, 03 Sep 2024 22:38:36 GMT

@sherryball : You can set up your bank details under Bills & Payments > Manage Direct Debit.

Re: Setting up a direct debit

Brian1953 — Wed, 11 Dec 2024 16:03:41 GMT

I'm having exactly the same issue. I have looked everywhere. EE are awful.

Re: Setting up a direct debit

Lesley_W — Wed, 11 Dec 2024 18:28:12 GMT

Hi @Brian1953

Welcome to our community.

Can you tell me a bit more about what's happening when you try and set up a direct debit? I'd love to help if I can.

Lesley

Re: Setting up a direct debit

Brian1953 — Wed, 11 Dec 2024 20:29:40 GMT

On my account I clicked on add direct debit and the page just gave some message but no where I could create a DD. I phoned EE (one of several calls this week!) and eventually arranged a DD over the phone. I don’t know why you can't get it created on your account. My move from BT to EE has been far from smooth.

Re: Setting up a direct debit

Leanne_T — Thu, 12 Dec 2024 09:20:42 GMT

Hi @Brian1953

I am sorry you were unable to set up the direct debit in your EE account and had to call to get this set up.

If you need any help in the future, please come back to the community anytime.

Leanne.