topic Re: multi line discount removed after upgrading 3 out of the 4 contracts i have in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1484035#M95761 <P>What plans did you upgrade them to?</P><P>Some may have the discounts built in on the tariff if they're promotional offers.</P><P>Normally the Multi-line discount would show in your basket as you're processing the upgrades.</P> Wed, 11 Dec 2024 10:21:40 GMT Matt_124 2024-12-11T10:21:40Z multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483693#M95717 <P>I have 4 lines under my account and this issue seems to come about every time I upgrade with EE. I have upgraded the 3 out of 4 lines and now my multiline discount has gone I still have the 4th line as is so this should mean I get mutliline discount how long does it take for the discount to be re-added. last time this took over a year with no compensation.&nbsp;</P> Tue, 10 Dec 2024 16:25:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483693#M95717 imziman 2024-12-10T16:25:24Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483776#M95730 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1769881">@imziman</a></SPAN>.&nbsp;</P> <P>I am very sorry to hear your multiline discount has dropped off your account during an upgrade.&nbsp;</P> <P>Have you notified our customer care team on 150?</P> <P>Katie</P> Tue, 10 Dec 2024 18:20:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483776#M95730 Katie_B 2024-12-10T18:20:44Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483785#M95734 <P>How many out of your 4 numbers are showing the Multi-Line Discount currently?</P> Tue, 10 Dec 2024 18:28:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483785#M95734 Matt_124 2024-12-10T18:28:25Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483851#M95736 <P>Hi Matt</P><P>Currently non of them. Before the upgrades the 3 lines i upgraded had discounts&nbsp;</P><P>&nbsp;</P><P>Thanks</P> Tue, 10 Dec 2024 20:19:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483851#M95736 imziman 2024-12-10T20:19:12Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483877#M95741 <P>That's strange, what kind of plans did you upgrade them to?&nbsp;</P><P>Did the multi-line discounts show up when you were upgrading them or how did you do your upgrades?</P> Tue, 10 Dec 2024 21:21:59 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1483877#M95741 Matt_124 2024-12-10T21:21:59Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1484033#M95760 <P>Upgraded same as i always done through the app all were sim only and upgraded to sim only contracts. The discount stuff was only on the site and via text which stated enjoy multiline discount when upgrading will contact 150 as well</P> Wed, 11 Dec 2024 10:19:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1484033#M95760 imziman 2024-12-11T10:19:34Z Re: multi line discount removed after upgrading 3 out of the 4 contracts i have https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1484035#M95761 <P>What plans did you upgrade them to?</P><P>Some may have the discounts built in on the tariff if they're promotional offers.</P><P>Normally the Multi-line discount would show in your basket as you're processing the upgrades.</P> Wed, 11 Dec 2024 10:21:40 GMT https://community.ee.co.uk/t5/Contracts-Billing/multi-line-discount-removed-after-upgrading-3-out-of-the-4/m-p/1484035#M95761 Matt_124 2024-12-11T10:21:40Z