topic Re: Charges from EE after switching provider, in Contracts & Billing

Charges from EE after switching provider,

Loz1968 — Sat, 07 Dec 2024 15:21:41 GMT

So my aunt is a pensioner and she has had her mobile pay monthly with EE for about 7 years, we decided she could get a better cheaper deal with Tesco mobile, got a pac code from EE and she’s now had a bill for £228.00 after a month of leaving them! Surely this is a mistake??? She has no add ons or unpaid bills, I am fuming. Can anyone tell me why this has happened??

Re: Charges from EE after switching provider,

Northerner — Sat, 07 Dec 2024 15:46:04 GMT

Hi @Loz1968

Did she move before her minimum term has expired.

You'll need to speak to EE CS about this issue: https://ee.co.uk/help/contact-ee

Thanks

Re: Charges from EE after switching provider,

XRaySpeX — Sat, 07 Dec 2024 17:05:49 GMT

@Loz1968 : She may have been with EE for 7 years but what matters is how long she has had her current contract. She musta done an upgrade within the last 1 or 2 years & by transferring to Tesco she has cancelled it prematurely, thus incurring early termination fees.

Re: Charges from EE after switching provider,

Loz1968 — Tue, 10 Dec 2024 20:16:27 GMT

thanks for the reply

Nope, not changed a thing. No upgrade for all of this time, had her contract for the same time too, I just don’t understand how they can possibly charge this huge amount?

Re: Charges from EE after switching provider,

Loz1968 — Tue, 10 Dec 2024 20:22:33 GMT

No she has been paying monthly for 7 years, by minimum term I guess you mean 2/3 years, she’s not changed anything at all, I’m so angry and she’s extremely upset now as she is a pensioner trying to make ends meet. I tried to ring them but was quoted 20 minutes waiting time, at up to 65p a minute so I won’t be doing that.

Re: Charges from EE after switching provider,

XRaySpeX — Tue, 10 Dec 2024 20:27:19 GMT

How come you are being charged 65p/min to call EE? Aren't you in UK?

Re: Charges from EE after switching provider,

Chris_B — Tue, 10 Dec 2024 20:32:42 GMT

@Loz1968 If she’s out of contract there wouldn’t be a charge. Did you check to make sure the minimum term period was reached?

If you’re in the UK what number are you dialling to be charged 65p per minute as it’s doesn’t cost that.

Re: Charges from EE after switching provider,

XRaySpeX — Tue, 10 Dec 2024 20:41:04 GMT

No way that she's been on the same contract for 7 years when she's being charged an exit fee by EE when she ported to Tesco. She musta been still within contract min. term for EE to do that. There's something she hasn't told you or has forgotten or she doesn't know what "upgrade" means!