topic Re: Don't know if my Bill has been paid in Contracts & Billing

Don't know if my Bill has been paid

Justine26marsha — Wed, 05 Jul 2023 10:09:45 GMT

Don't know If my.bill has been paid its saying its been paid on the website

Re: Don't know if my Bill has been paid

Schockwave — Wed, 05 Jul 2023 10:23:35 GMT

@Justine26marsha , well, if in your account it says it has been paid, then I would have thought you have the answer there. You could always check your band, it will show as paid. You should always keep an eye on your bank account anyway, in case something is not as it should be.

Re: Don't know if my Bill has been paid

Stretch0890 — Wed, 05 Jul 2023 10:29:33 GMT

Has the Direct Debit left your bank account? I've noticed My EE says mine have been paid a few days before the DD leaves my account, I have a feeling My EE shows things as paid when the Direct Debit instruction is issued to your bank to request the money rather than when it is actually paid.

Re: Don't know if my Bill has been paid

Schockwave — Wed, 05 Jul 2023 10:34:52 GMT

@Stretch0890 , @Justine26marsha , mine will show upcoming transactions on my bank account, when a payment has been issued, and with credit cards pending card authorisation. I think it gives the owner of the account to check that it is all ok as well and if there is a problem, time to discuss transactions, at least that is how I see it.

Re: Don't know if my Bill has been paid

Vishalarora9339 — Tue, 10 Dec 2024 16:11:15 GMT

Is my first emi paid or not yet

Re: Don't know if my Bill has been paid

Katie_B — Tue, 10 Dec 2024 18:05:06 GMT

Hi @Vishalarora9339.

Thanks for coming here.

When you log in to your EE account online does it show you have paid?

Has a payment left your bank?

Speak soon,

Katie

Re: Don't know if my Bill has been paid

Vishalarora9339 — Tue, 10 Dec 2024 18:07:19 GMT

Online it shows paid but money is not deducted from my account

Re: Don't know if my Bill has been paid

Katie_B — Tue, 10 Dec 2024 18:12:39 GMT

If the money has not been deducted from your account and it is past your direct debit date it's likely your account will update to show an outstanding balance @Vishalarora9339.

To get this checked, I would recommend giving us a call.

Katie