topic Payment error in Contracts & Billing

Payment error

Blessin — Sun, 08 Dec 2024 16:40:30 GMT

Hi, I’m trying to pay for my internet and it’s saying it needs authentication from card issuer but nothing comes up. Need to sought this out please as I have where I’m going to urgently with no data connection

Re: Payment error

Chris_B — Sun, 08 Dec 2024 17:14:15 GMT

@Blessin Have you opened the app for the card issuer as this then usually give you the option to approve the transaction.

Re: Payment error

Blessin — Sun, 08 Dec 2024 17:16:02 GMT

Yes I have and nothing comes up, nothing

Re: Payment error

Linzi_H — Mon, 09 Dec 2024 08:55:33 GMT

Hi @Blessin

Have you tried to use a different web browser or device to see if this does the trick?

If you're still no further forward after this, I'd suggest calling us so one of our Guides can help you further.

Linzi