topic Re: Apple Watch, final bill and account closed in Contracts & Billing

Apple Watch, final bill and account closed

Lchaplen — Sat, 07 Dec 2024 13:48:11 GMT

Hi, I was due to pay my final Apple Watch bill and I’ve just come onto the app and it says my account is closed and to make sure I pay the final bill.

can someone help please. Do I need to ring EE? All I was told the other week was due to my Apple Watch not being linked to a active phone number (my phone contract ended and was linked to it) was that I’d have to pay the full balance in December. So I’m unsure what is happening.

Re: Apple Watch, final bill and account closed

Chris_B — Sat, 07 Dec 2024 14:24:29 GMT

@Lchaplen You will need to call customer support about this.

Re: Apple Watch, final bill and account closed

Peter_W — Sun, 08 Dec 2024 08:13:31 GMT

Good morning @Lchaplen.

Thanks for reaching out to us here on the Community!

Like @Chris_B mentioned here, we'll need to check over your account to be sure on what's happening here, so it's definitely worth reaching out to our customer care team.

You can find all the details you need, including the contact number for if your phone is on another network, in the link above 😊

Peter