topic Re: Upgrade in Contracts & Billing

Upgrade

Crazycat — Fri, 06 Dec 2024 11:21:58 GMT

Okay thinking of leaving ee I'm a new customer been with ee for 6 months it says I can upgrade tried on the app and the website couldn't do it I visited an ee shop they couldn't do it and BTW they where very rude so I called 150 talked to a guy he told me I had to pay 6 months bill what was on the 5th of this month which I paid in time so now I'm frustrated and confused I have NEVER missed a payment...to be honest I think your quick enough to take the money but not quick enough to sort out problems

Re: Upgrade

Christopher_G — Fri, 06 Dec 2024 14:20:08 GMT

Hi @Crazycat

Welcome to the community. We'll do our best to help.

Is your plan a phone contract, or is it SIM only?

Chris

Re: Upgrade

Crazycat — Fri, 06 Dec 2024 20:47:37 GMT

Sim only plan

Re: Upgrade

Chris_B — Fri, 06 Dec 2024 21:16:07 GMT

@Crazycat What does texting UPGRADE to 150 report back ?

Re: Upgrade

Crazycat — Sat, 07 Dec 2024 07:44:59 GMT

Says your ready to upgrade