topic Re: Long term customers in Contracts & Billing

Long term customers

Elton58 — Fri, 06 Dec 2024 14:33:42 GMT

If been a customer of EEs for ages and am now out of contract with a sim only plan. It appears to me that customers such as myself pay over the odds while new deals with phones included are less than the amount I pay for a SIM only. I am guessing the advice is to swap providers to get the best deals. I suppose EE are dependent on confusion of their older customer base who tend to stick with what they know. I must admit I am guilty of this. Anyway just wondered if this is an issue that has come up before.

Re: Long term customers

Leanne_T — Fri, 06 Dec 2024 17:38:46 GMT

Hi there @Elton58

Thanks for coming to the community.

If you would like to discuss all available upgrade options, please give us a call on 150. The team will run through everything with you to see if there will be a plan suitable for you.

Please let me know how you get on 🙂

Leanne.

Re: Long term customers

Chris_B — Fri, 06 Dec 2024 17:43:34 GMT

@Elton58 And yet other people say it’s the other way round. A sim only contracts is much cheaper than a sim/device contract when you work out the cost of the device.

Always look for deals that are available via your account. There’s been some with 12 month discount on sim only contracts.