topic Re: Downloading Invoices from the portal in Contracts & Billing

Downloading Invoices from the portal

DACL-Louise — Thu, 28 Nov 2024 16:36:20 GMT

I can no longer see invoices on the EE portal. I have tried chrome and edge but nothing is displayed. Has anyone else had issues? Any suggestion would be appreciated as I now have two standing order payments made with no invoice to process against either.

Re: Downloading Invoices from the portal

Peter_W — Fri, 29 Nov 2024 08:51:52 GMT

Good morning @DACL-Louise, welcome to the EE Community!
Could you please let us know a bit more about what's happening when you go to view these invoices?

Also is it a mobile or broadband account that you're looking to check these for, and are you able to view these details in the EE app?
Peter

Re: Downloading Invoices from the portal

DACL-Louise — Fri, 06 Dec 2024 08:53:03 GMT

Hi Peter,

It is a mobile account I am trying to access, I can log in to the account ok, I select Mobile and then Billing and Invoices and the screen just displays the bottom half of the web page?

I am not using an EE app - is that the only way to access invoices now?

Sorry to sound a bit vague, my ledger clerk recently left, but I 'm sure she was getting the monthly invoices from the website, although I may be wrong if there is a better way to access them, please let me know. Thanks Louise

Re: Downloading Invoices from the portal

Michael_D — Fri, 06 Dec 2024 11:35:36 GMT

Hi @DACL-Louise

You should still be able to view the invoices on the website, the EE app is just another option and it was just to see if the same or similar thing happened in the app as well.

Are you able to try to download the app to see if you can view the invoices?

Michael

Re: Downloading Invoices from the portal

DACL-Louise — Fri, 06 Dec 2024 13:06:34 GMT

Hi Michael,

I got the app and I've got the missing invoices 🙂 Thank you for your advice.

Re: Downloading Invoices from the portal

Michael_D — Fri, 06 Dec 2024 13:08:00 GMT

Fantastic, I'm glad to hear it @DACL-Louise.

Take care and have a great weekend.

Michael

Re: Downloading Invoices from the portal

sayling — Tue, 17 Dec 2024 14:54:49 GMT

See https://community.ee.co.uk/t5/EE-app-and-website/The-issue-with-downloading-bills-invoices/td-p/1473775