topic I can`t access my invoices on my online account in Contracts & Billing

I can`t access my invoices on my online account

O5car5am — Fri, 06 Dec 2024 08:16:06 GMT

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 10:32:18 GMT

Hi @O5car5am

Thanks for coming to the community.

What is happening when you are trying to access your invoices? Do you see an error message?

Have you tried in the EE app and the website?

Are you able to view other account details?

Michael

Re: I can`t access my invoices on my online account

Wolden123 — Fri, 06 Dec 2024 10:43:22 GMT

I am also having a problem, for 2 days now, accessing my invoices on my account. I'm going through the website and can access all other details. Just when it says view bill or download bill, it won't do it. It just takes me to the bottom of the page. I've tried through billing and subscriptions and also from view latest bill on the home page. No joy on either. Thanks

Re: I can`t access my invoices on my online account

O5car5am — Fri, 06 Dec 2024 10:45:19 GMT

Good morning,

Thanks for replying.

There is no error message.j

It is the same on the app.

I can view some other details, when I try to access my billing information and specifically my invoices the webpage defaults to the home page, (the bottom of any page showing company details.

Tom

[Mod edit - personal details in signature removed]

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 10:49:15 GMT

Thanks for explaining @O5car5am

Can you try to clear the cookies and cache from your browser to see if the same thing happens? If possible, are you able to try another browser or device?

Is it for a business account?

Michael

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 10:51:11 GMT

Hi @Wolden123

Thanks for coming to the community.

Have you been able to try the EE app to see if the same thing happens?

Are you able to try to clear the cookies and cache from your browser then see if you can download the bill?

Which browser are you using?

Michael

Re: I can`t access my invoices on my online account

Wolden123 — Fri, 06 Dec 2024 10:56:33 GMT

Thank you. I'll try all those options. I'm using Microsoft Edge. I'll clear all caches etc and go through another browser. Many thanks

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 11:16:08 GMT

Great. Please keep me posted with how you get on @Wolden123

Michael

Re: I can`t access my invoices on my online account

O5car5am — Fri, 06 Dec 2024 12:29:35 GMT

Hi Michael,

I have already tried on a different device.

And, yes it is for a business account, my accountant needs the invoices for my VAT return.

Tom

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 12:43:01 GMT

Thanks @O5car5am

If the same thing is happening in another browser, I'd recommend getting in touch with our business team so they can bring up your account to have a look into this further for you.

Michael

Re: I can`t access my invoices on my online account

O5car5am — Fri, 06 Dec 2024 12:45:35 GMT

Hi Michael,

I will do that.

Thanks again

Tom

Re: I can`t access my invoices on my online account

O5car5am — Fri, 06 Dec 2024 12:47:35 GMT

Hi,

I have been advised to contact the Businness Team.

So it looks like thats what I`m going to have tot do.

O5car5am

Tom

Re: I can`t access my invoices on my online account

Michael_D — Fri, 06 Dec 2024 13:04:11 GMT

My pleasure @O5car5am

I hope they can get it sorted quickly for you.

Michael