https://community.ee.co.uk/t5/Contracts-Billing/Over-charged/m-p/1481813#M95544 <P>So I decided to change to sim only contract to save some money when I was due for an upgrade in September this year.</P><P>i was originally paying £80 for my phone contact and then I was offered a sim only deal at £14 a month which I took out and signed all my legal documents. I had received emails saying my new contract would start on the 16th of September.</P><P>Ive noticed for the last 3 months that EE have been taking out my old contract money out each month?!&nbsp;<BR /><BR /></P><P>I have contacted that via live chat and they’ve advised that that sim only deal “didnt go through and it was a system error” but yet I have confirmation email saying the order number and plan I would be on.</P><P>&nbsp;</P><P>where do I stand as they have been taking way more money out of my bank account than I signed up for?</P> Thu, 05 Dec 2024 11:07:57 GMT Teek2024 2024-12-05T11:07:57Z https://community.ee.co.uk/t5/Contracts-Billing/Over-charged/m-p/1481813#M95544 <P>So I decided to change to sim only contract to save some money when I was due for an upgrade in September this year.</P><P>i was originally paying £80 for my phone contact and then I was offered a sim only deal at £14 a month which I took out and signed all my legal documents. I had received emails saying my new contract would start on the 16th of September.</P><P>Ive noticed for the last 3 months that EE have been taking out my old contract money out each month?!&nbsp;<BR /><BR /></P><P>I have contacted that via live chat and they’ve advised that that sim only deal “didnt go through and it was a system error” but yet I have confirmation email saying the order number and plan I would be on.</P><P>&nbsp;</P><P>where do I stand as they have been taking way more money out of my bank account than I signed up for?</P> Thu, 05 Dec 2024 11:07:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Over-charged/m-p/1481813#M95544 Teek2024 2024-12-05T11:07:57Z https://community.ee.co.uk/t5/Contracts-Billing/Over-charged/m-p/1481904#M95552 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3992056">@Teek2024</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I'm so sorry that your SIM Only plan didn't change over as expected, and I know you'll be feeling disappointed about this.</P> <P>Please <A href="https://ee.co.uk/help/contact-ee" target="_blank">call our team </A>directly so they can look into this further with you and work on a resolution.&nbsp;</P> <P>Linzi&nbsp;</P> <P>&nbsp;</P> Thu, 05 Dec 2024 14:19:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Over-charged/m-p/1481904#M95552 Linzi_H 2024-12-05T14:19:32Z