topic Will I have two payments when I upgrade my contract? in Contracts & Billing

Will I have two payments when I upgrade my contract?

Mishalily — Thu, 05 Dec 2024 03:23:53 GMT

My direct debit for my contract comes out on the 1st of every month. My contract ran out in October and I have been rolling until I renewed my contract yesterday (5th December). Will two payments be taken from my account this month? I have already paid my rolling contract amount however I am wondering if my renewed contract amount will also come out or will it start from next month?

Re: Will I have two payments when I upgrade my contract?

XRaySpeX — Thu, 05 Dec 2024 04:15:12 GMT

What do you mean by renewing? There's no such thing as renewing. These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. Do you mean you upgraded it?

Re: Will I have two payments when I upgrade my contract?

Mishalily — Thu, 05 Dec 2024 07:17:29 GMT

Yes, I have upgraded so I am wondering if a second payment will come out... My rolling contract payment from before, and the new upgrade payment.

Re: Will I have two payments when I upgrade my contract?

Chris_B — Thu, 05 Dec 2024 08:21:31 GMT

@Mishalily if you’ve upgraded, then it will still only be one payment as your new contract will replace your old contract.

Re: Will I have two payments when I upgrade my contract?

XRaySpeX — Thu, 05 Dec 2024 08:56:17 GMT

Both payments will come out but not for the same overlapping time. You'll pay for the existing contract up to the time you upgrade & for the upgrade thereafter but the bills will be adjusted accordingly with credits to account for you having paid the existing contract in advance beyond the upgrade date.