topic Re: You do me nut in in Contracts & Billing

You do me nut in

eemugmeoff — Mon, 11 Nov 2024 05:56:26 GMT

Why is my bill saying £59.68 when I’ve payed it and on time ?? Also why have I still got £7 on there for late payment when I wasn’t late

Re: You do me nut in

eemugmeoff — Sun, 10 Nov 2024 03:09:48 GMT

Why does my bill always say I owe money and my bill should be pay by date that I paid at least a week before ???? You still have a over payment £7 on there what I’m not paying because I paid it on time and why does it say it may take up to 15 mins to show after paying when it’s been over a week and it’s still not showing??? Thing firm is getting rapidly crap . Nothing is straight forward and the easiest tasks are such a mission for you .

Re: You do me nut in

Northerner — Sun, 10 Nov 2024 09:28:32 GMT

Hi @eemugmeoff

You'll need to speak to EE CS on 150 about this issue.

Thanks

Re: You do me nut in

Chris_S — Sun, 10 Nov 2024 11:47:46 GMT

Hi @eemugmeoff It sounds like this is causing you quite a bit of stress, so I'm keen to get some clarity for you.

Your bill is usually updated on your billing date, so if any amendments need to be made, those won't show until your next bill has been produced.

I'd recommend giving our billing team a call on 150 from your phone or 07953 966 150 from any other device, you can find our contact us page here

Chris S

Re: You do me nut in

eemugmeoff — Mon, 11 Nov 2024 06:06:12 GMT

I’m ringing nobody you do me nut all year you done me nut and me nut can’t take no more . Anyway I will ask the same question . Why am I still been charged for late payment when I wasn’t late and why does it say 15 mins to adjust after paying 2 weeks still not been adjusted and what’s the point me being able to look at my billing page if it’s constantly wrong I’d be better without one don’t you think

Re: You do me nut in

Chris_B — Mon, 11 Nov 2024 08:18:18 GMT

@eemugmeoff this public forum has no access to your account to see why you’ve got a late payment charge. You need to speak with customer support

Re: You do me nut in

eemugmeoff — Wed, 04 Dec 2024 11:29:47 GMT

We are going into months now that you charged me £7 for a late payment that I wasn’t late for . Since then I have payed my bill on time as always but not payed the £7 that you over charged me for . Since then all though my bill has never been payed in full I’ve not been charged for late payment. Are we going to get this £7 removed or you gonna keep it going till end of contract??? I’ve been with you for years with 2 phones but this last contract ( and will be the last ) has been agro since before I actually signed the contract and till today things have not been completed and Ive gave up caring about them . I’ve been taken as fool I’ve been spoken to in a sarcastic way many of time and treated like a 3 yr old , to the point they will give me badges for this like I’m a good boy and if I keep going before I know it I will have the full badge set but all my problems still unsolved. I’m not the brightest person in the world but if people can’t see your taking the pi55 out there intelligents you’ve cracked it , but let me tell you something I’ve never known a good company like yourself lower there standards so low so fast in all my life . For a company I spoke highly ov you turned me into a hater . Anyway you recon this £7 is gonna get sorted ??? Ain’t hard just look when you charged me and when I payed , honestly it’s not hard I give you a badge that nobody has got if you can . You would be a fool to not take that offer up

Re: You do me nut in

eemugmeoff — Wed, 04 Dec 2024 11:38:55 GMT

The way I was last spoken to I’d sooner not . Look let me help you . Go to my bill when i was charged for late payment see the date I payed then remove it from my bill ??? Easy really ain’t it I’m sure you don’t need me to solve your problem . I’ve been trying to solve your problems since the beginning of my contract that’s still not been solved I’ve learned to live with them , all I know is I’ve been months trying to solve something so easy I give up it just shows your company ain’t up to it no more . It’s a shame you was a quality company but ya fell out of bed bow

Re: You do me nut in

eemugmeoff — Wed, 04 Dec 2024 11:49:05 GMT

If only you knew . We could all sit here getting our badges telling people ring customer service if it was that easy It would have been solved when I did do that . So for another badge from me if you can solve what my next move should be without ringing customer service and don’t say msg I got 100s of them with hourly waits still waited but to be nobbed off next morning back were I started . Even been told 30 mins wait before mid day to never get back to me and as I say nobbed off next morning and put me back into my EE depression box till I get the courage to try it again

Re: You do me nut in

eemugmeoff — Wed, 04 Dec 2024 11:59:23 GMT

lol you make me laugh as I said will happen I have been ranked up like a Boy Scout for sharing your issues about my contract that’s still you can’t solve . Mad mate tell you what I’m gonna do ? I’m gonna go see if I can find someone to pat me on the back because you make me feel really special … lol you sure Kieth Lemmon ain’t the new owner sure I see a film like this but not as funny

Re: You do me nut in

Chris_B — Wed, 04 Dec 2024 13:18:03 GMT

@eemugmeoff If you keep getting late payment charges I’ve got a feeling you’ve missed one bill and are now paying in arrears and not upfront for the month ahead.

Re: You do me nut in

Chris_B — Wed, 04 Dec 2024 13:28:42 GMT

@eemugmeoff no one here knows who you are and there is no access to your account as this is a public forum. Nothing about your bill can be resolved from here unless you’re willing to speak to customer support so until you do nothing will get resolved.

Re: You do me nut in

Matt_124 — Wed, 04 Dec 2024 13:46:31 GMT

This is a community forum and none of us work for EE and your issue cannot be resolved on here.

You keep addressing your posts with "you" as if you are talking to EE, but you are not.

It is like trying to message a celebrity by posting on a Facebook fan group page, the right person isn't going to see it but other people can.

Your only solution is to get in touch with customer services if you want to dispute these charges, no one here can resolve it for you because we are all fellow customers.

Re: You do me nut in

Ali_A — Wed, 04 Dec 2024 15:07:56 GMT

Hi @eemugmeoff

Mobile bills usually need to be paid within 8 days of being generated. If the payment is received after 8 days you may be charged a late payment fee.

Any late fees are added to the next bill after the late payment was made.

So if the £59.98 bill shows a late payment fee, it will the previous month bill that had been paid late.

You can find out more on our What happens if I've missed a payment page.

Ali

Re: You do me nut in

Christopher_G — Wed, 04 Dec 2024 18:27:08 GMT

Hi @eemugmeoff

I'm sorry to hear about your experience. We do not have access to your account here in the community. This is a peer to peer forum for users to help each other.

Some issues require someone to look at your account and bills to make sense of what has happened and make sure you're billed correctly.

I understand you're really upset about this, so I recommend contacting our customer service team to open a complaint, or filling out the complaint form on our website. Our complaints team will look into what has happened an contact you to talk about it.

I hope you manage to get sorted.

Chris

Re: You do me nut in

eemugmeoff — Tue, 17 Dec 2024 12:45:20 GMT

Well that’s a waste of **bleep**ing time then at . Just like there service has been like the last contract . So if there is nobody here to help me this is a community full of know it alls that shouldn’t be advising in any way shape or form as they have no right to . Cos obviously I can’t just take anyone’s word or advice cos none of it would stand up against against ee . Bloody mad keep collecting your stars everyone and remember when you get them all your still a nobody cos everything you say is void ??????? Crazy community