https://community.ee.co.uk/t5/Contracts-Billing/Spent-3-months-trying-to-organise-a-return/m-p/1481301#M95484 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2135256">@Atuff96</a></SPAN> It's great news that you've upgraded your phone, It's always exciting when you upgrade <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Just so I can point you in the right direction, can I just ask, are you returning your phone as part of an early upgrade?</P> <P>Chris S</P> Wed, 04 Dec 2024 08:30:38 GMT Chris_S 2024-12-04T08:30:38Z https://community.ee.co.uk/t5/Contracts-Billing/Spent-3-months-trying-to-organise-a-return/m-p/1481273#M95482 <P>Hi,</P><P>I upgraded my phone and need to send my old one off however the text which came through says return iPhone 12. The phone I’m sending back is the iPhone13. (Which they know as I gave all details to them) do I need to contact EE or just send that phone off in the package.&nbsp;</P> Wed, 04 Dec 2024 00:25:57 GMT https://community.ee.co.uk/t5/Contracts-Billing/Spent-3-months-trying-to-organise-a-return/m-p/1481273#M95482 Atuff96 2024-12-04T00:25:57Z https://community.ee.co.uk/t5/Contracts-Billing/Spent-3-months-trying-to-organise-a-return/m-p/1481301#M95484 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2135256">@Atuff96</a></SPAN> It's great news that you've upgraded your phone, It's always exciting when you upgrade <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Just so I can point you in the right direction, can I just ask, are you returning your phone as part of an early upgrade?</P> <P>Chris S</P> Wed, 04 Dec 2024 08:30:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/Spent-3-months-trying-to-organise-a-return/m-p/1481301#M95484 Chris_S 2024-12-04T08:30:38Z