topic Re: Email bills still not possible? in Contracts & Billing

Email bills still not possible?

CNCP — Mon, 02 Dec 2024 10:48:25 GMT

I've been lookng for how to get bills emailed and it looks like we can't - is this still the case?

I look after a business account with two phones on, I need the bills to do the business accounts. I do not use either of the phones and now we're going to be forced to use the secure authentication using a text message to log in. This is simply not practical when I don't have access to either phone!

The other option is to pay £2.50 to get postal stements - I assume that would be £5 a month for two phones? That's appalling!!

Re: Email bills still not possible?

Alex_H — Tue, 03 Dec 2024 09:14:54 GMT

Hi @CNCP,

Welcome to the EE Community

It is not possible to get bills sent via e-mail that is right still. As long as both numbers are on the same account billed together, then the £2.50 would cover both numbers on the paper bill.

It should not ask you for a OTP every single time you login just when we are unsure who is logging in. But have you tried changing the OTP number to one you have more access to. Selecting Profile in the top right when logged in, select Login Information and then edit Two Factor Authentication.

Alex

Re: Email bills still not possible?

CNCP — Tue, 03 Dec 2024 10:35:51 GMT

Many thanks, Alex - that's sorted it. I didn't realise I could add a number to use that's not on the account.

Re: Email bills still not possible?

Alex_H — Tue, 03 Dec 2024 10:50:47 GMT

@CNCP No problem, glad to hear its all sorted now 🙂

Alex