topic Re: EE not understanding consumer law in Contracts & Billing

EE not understanding consumer law

JackRoss0 — Mon, 02 Dec 2024 10:48:38 GMT

Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a manager to resolve my problem only to the said they were not dealing with this anymore and a manager would be in touch! No contact for weeks now despite me email EE.

Re: EE not understanding consumer law

Katie_B — Tue, 03 Dec 2024 09:21:52 GMT

Hello @JackRoss0.

Thanks for coming here.

I am sorry to hear of your recent experience.

When did you last speak with our customer care team?

Do you have a complaint open?

Katie