topic Re: Massive bills due to fraud? in Contracts & Billing

Massive bills due to fraud?

JamesTDC — Mon, 02 Dec 2024 18:12:02 GMT

Hello. We own a salon and use an EE cheap pay monthly sim for the shop phone, it looks like at some point someone has set it up for Charge to Bill for premium services without our manageress noticing. Thankfully this seems to only have been over the last two months, but that's almost £500 in charges we had no idea about. I did just text 150 to stop these after finding out how to do so via the EE site, but that's still a huge amount of money, is there any way to get it back or am I going to have to speak to my bank? Honestly I had no idea this charge to bill operation was even a thing and was shocked at the bills.

Re: Massive bills due to fraud?

Chris_B — Mon, 02 Dec 2024 20:26:08 GMT

@JamesTDC You’ll need to call customer support about this and your bank. It’s fraud so you should also report this to the police.

Re: Massive bills due to fraud?

Leanne_T — Tue, 03 Dec 2024 08:15:30 GMT

Morning @JamesTDC

Thank you for coming to the community and letting us know about these charges.

If you could please follow @Chris_B's advice and give us a call on 150, the team can get this looked into for you.

For help on reporting fraud, please see the Online Security: Fighting Fraud page.

Let us know how you get on.

Leanne.