topic Re: Made an international call in error in Contracts & Billing

Made an international call in error

bellabcz — Sun, 19 Mar 2023 17:58:29 GMT

Hello

i just realised I made an international call in error. I intended to make a whatsapp call and it was only when I finished the call that I realised it had gone direct via EE’s network. The call lasted 31 minutes. Is there a way EE can cancel this charge on compassionate grounds? I was calling a friend whose child recently passed away.

Re: Made an international call in error

XRaySpeX — Sun, 19 Mar 2023 18:27:57 GMT

You'll have to ask CS but why should they?

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Made an international call in error

bellabcz — Sun, 19 Mar 2023 18:39:03 GMT

Thank you for your reply. It was a genuine mistake. There was no warning to say I was dialling an international call. I genuinely thought I was dialling via whatsapp which is completely free. The bill for this call alone is likely to be over £100. I will give CS a call and see what they say.

Re: Made an international call in error

Luppy9090 — Sun, 19 Mar 2023 18:40:17 GMT

@bellabcz wrote:
Thank you for your reply. It was a genuine mistake. There was no warning to say I was dialling an international call. I genuinely thought I was dialling via whatsapp which is completely free. The bill for this call alone is likely to be over £100. I will give CS a call and see what they say.

Re: Made an international call in error

XRaySpeX — Sun, 19 Mar 2023 18:43:18 GMT

@Luppy9090 : Why isn't it a problem for OP?

Re: Made an international call in error

BrendonH — Sun, 19 Mar 2023 19:06:14 GMT

Why would it warn you that it's a international call?

You are in control of your phone and if you diso an international call then that's on you.

Is your friend on a UK number or is it a international number?

EE are under no obligation to waive the call fee as you made it.

If they do for you people will make calls all the time and then call to say it was a mistske and expect EE to waive the fee.

Re: Made an international call in error

sandneil58 — Mon, 02 Dec 2024 16:47:00 GMT

Hello.

I've done exactly the same as you and wanted to know if you got anywhere with EE customer services?

Thanks

Neil

Re: Made an international call in error

bellabcz — Mon, 02 Dec 2024 19:44:03 GMT

Sorry to hear. They were not very sympathetic. I got an insignificant
discount. Since then I put a spending cap of zero on my account.

Re: Made an international call in error

sandneil58 — Mon, 02 Dec 2024 20:14:26 GMT

Thanks for the reply, I'm in exactly the same position so good to know I'm unlikely to get any further with EE customer services.

Neil