topic Re: Bills in Contracts & Billing

Bills

Sellsybaby27 — Mon, 02 Dec 2024 09:53:33 GMT

I can see my mobile bill but not my broadband bill not even where I can the broadband icon please help

Re: Bills

Michael_D — Mon, 02 Dec 2024 11:53:05 GMT

Hi @Sellsybaby27

Thanks for coming to the community.

Are you able to see any other broadband account details when you are logged in, such as your package?

Have you tried both the EE app and the website?

Michael

Re: Bills

paulmckie — Mon, 24 Mar 2025 18:07:26 GMT

Having just updated my BT broadband package - now labelled as BT - I also cannot access my Bill - despite receiving an email with the subject line: Your Broadband Bill is Ready

When I click on 'View your Bill ', there is Nothing there under my Account.........?

Re: Bills

Linzi_H — Tue, 25 Mar 2025 08:48:38 GMT

Hi @paulmckie

Welcome to the EE Community.

If you aren't able to access your new bill from the email you received, have you tried viewing this online or through the BT app directly?

Linzi