https://community.ee.co.uk/t5/Contracts-Billing/EE-upgrading-my-phone-been-the-worst-experience/m-p/1479096#M95350 <P>I am extremely disappointed with the service I’ve received from EE while trying to upgrade my phone. I have called eight times, and each time, I was told their system wasn’t working and that I would receive a callback. Despite these assurances, no one has followed up. As a loyal customer for years, I find this unacceptable and am now considering leaving EE due to this ongoing issue. And calling again just seems pointless given my past experience.</P><P>Anyone else had the same problem?</P> Thu, 28 Nov 2024 11:35:44 GMT Cd2016 2024-11-28T11:35:44Z https://community.ee.co.uk/t5/Contracts-Billing/EE-upgrading-my-phone-been-the-worst-experience/m-p/1479096#M95350 <P>I am extremely disappointed with the service I’ve received from EE while trying to upgrade my phone. I have called eight times, and each time, I was told their system wasn’t working and that I would receive a callback. Despite these assurances, no one has followed up. As a loyal customer for years, I find this unacceptable and am now considering leaving EE due to this ongoing issue. And calling again just seems pointless given my past experience.</P><P>Anyone else had the same problem?</P> Thu, 28 Nov 2024 11:35:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-upgrading-my-phone-been-the-worst-experience/m-p/1479096#M95350 Cd2016 2024-11-28T11:35:44Z https://community.ee.co.uk/t5/Contracts-Billing/EE-upgrading-my-phone-been-the-worst-experience/m-p/1479198#M95351 <P>Good afternoon <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4626083">@Cd2016</a></SPAN>!</P> <P>Welcome to the EE Community, and I'm disappointed to hear you've had so much trouble getting your upgrade sorted too.&nbsp;</P> <P>When was it that you last spoke with us about this, and did they give any reason in particular as to why this wasn't going through?</P> <P>Peter</P> Thu, 28 Nov 2024 15:01:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-upgrading-my-phone-been-the-worst-experience/m-p/1479198#M95351 Peter_W 2024-11-28T15:01:30Z