topic Re: cancel plan in Contracts & Billing

cancel plan

ziggy23 — Fri, 29 Nov 2024 07:25:59 GMT

NO ONE IS ABLE TO HELP ME SO THIS IS REALLY A WASTE OF TIME

Re: cancel plan

ziggy23 — Fri, 29 Nov 2024 07:18:56 GMT

How does one cancel their plan when they cant call as they are deaf. I now live in Australia and need to cancel my plan. I am aware I will have to pay extra as I am still in contract

Re: cancel plan

ziggy23 — Fri, 29 Nov 2024 07:19:59 GMT

I need to cancel my plan but I am deaf and cant call. Is there an email address

Re: cancel plan

ziggy23 — Fri, 29 Nov 2024 07:21:32 GMT

No one seems to be actually reading the message I AM DEAF and cant call them to cancel, what other options do I have to cancel

Re: cancel plan

ziggy23 — Fri, 29 Nov 2024 07:22:54 GMT

I know that but it says I have to call, BUT I AM DEAF is there no other way I can cancel

Re: cancel plan

Chris_B — Fri, 29 Nov 2024 08:20:07 GMT

@ziggy23 No need to shout. Have you called customer support about this ? If you want to terminate your contract and your still within your contract term you’ll need to pay off the remaining contract term, if your out of contract you just need to give 30 days notice of termination.

Re: cancel plan

XRaySpeX — Fri, 29 Nov 2024 11:08:37 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: cancel plan

Peter_W — Fri, 29 Nov 2024 12:04:28 GMT

Hi @ziggy23, thanks for reaching out to us here on the EE Community.

As we've mentioned already, usually you would need to call our team in order to request cancellation, but I totally understand this isn't going to be the best option for you.

We do have support available to make sure our deaf and hard of hearing customers are able to keep in contact with our team, including communicating via a BSL interpreter, or through our text relay services.

You can find all the information you need here:

Communication support | Accessibility support | EE

Peter