topic Re: ee sim cancel in Contracts & Billing

ee sim cancel

SharpMango60120 — Tue, 26 Nov 2024 21:07:38 GMT

I recently got a new ee sim only but i have changed my mind and dont want to use it anymore. I want to know how to cancel it and if i do, do i still need to pay the first bill and the monthly pay if i havnt used it

Re: ee sim cancel

XRaySpeX — Tue, 26 Nov 2024 21:11:17 GMT

@SharpMango60120 : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Using it or not makes no diff.

Re: ee sim cancel

Matt_124 — Tue, 26 Nov 2024 21:11:43 GMT

Where did you purchase your plan from?

Was it online, over the phone or in store?

Re: ee sim cancel

SharpMango60120 — Tue, 26 Nov 2024 21:14:38 GMT

I ordered it online 15 november and it came today

Re: ee sim cancel

Matt_124 — Tue, 26 Nov 2024 21:17:27 GMT

You should be able to cancel, you would need to call EE and request a cancellation as you are within your 14 day cooling off period.

Did you port a number across from another network?

Re: ee sim cancel

SharpMango60120 — Tue, 26 Nov 2024 21:30:45 GMT

Re: ee sim cancel

Matt_124 — Tue, 26 Nov 2024 21:33:08 GMT

OK that's simple then, you just need to call up EE and cancel it as soon as possible as you only have a limited time in which you can do this.