topic Unable to print bill in online account in Contracts & Billing

Unable to print bill in online account

Davies1231 — Tue, 26 Nov 2024 10:05:13 GMT

As a business we are unable to view or print our current bill online - when the link is clicked the page doesn't open.

We have tried other broswers and this issue has been going on for a few weeks now.

Any suggestions would be gratefully received thank you.

Michael_D — Tue, 26 Nov 2024 12:45:07 GMT

Welcome to the community.

I know how important it is to be able to see your bills, especially for a business account.

Do you see an error message when you try to view the bills?

Michael

Davies1231 — Tue, 26 Nov 2024 12:50:42 GMT

Hi Michael

No, when we click it just goes back to the home page.

Thanks

Michael_D — Tue, 26 Nov 2024 13:35:56 GMT

Are you able to vie other account information?

Have you been able to try the EE app?

Michael

Davies1231 — Tue, 26 Nov 2024 14:24:54 GMT

No, we don't have the app. All we can see is the balance of the invoice.

Helado — Tue, 26 Nov 2024 14:29:21 GMT

I have had this problem for months

Leanne_T — Tue, 26 Nov 2024 14:59:16 GMT

If the print bill option is not working for you both, please get in touch with the business team who will get this looked into for you.

Thanks very much 🙂

Leanne.