topic Re: Trying to contact customer services fro overseas. in Contracts & Billing

Trying to contact customer services fro overseas.

swampy442 — Mon, 25 Nov 2024 21:28:57 GMT

My contract expires on Thursday but I want to keep my number active. Im getting kind of desperate, Im currently in Australia, I've called +447953 966150 14 times over three days and +447953 966250 ten times but cannot get through.

I used the chat function on the app, the first time the '25 minute wait' ended up being 6 and a half hours. This morning my 'hour' is currently 90 minutes.

Is there a way to get a call back, or alternate means to contact them? Ive been with EE for a long time and communication has never been a problem

Re: Trying to contact customer services fro overseas.

Chris_B — Mon, 25 Nov 2024 21:46:05 GMT

@swampy442 Your contract will not just end at the minimum term date and cut you off. After the minimum term date you’ll change to a 30 day rolling contract until you decide to upgrade/change provider.

Re: Trying to contact customer services fro overseas.

swampy442 — Mon, 25 Nov 2024 21:52:48 GMT

I want it to end, but transfer the number to a pay as you go sim, the request for a way to contact EE, or get them to contact me

Re: Trying to contact customer services fro overseas.

bristolian — Mon, 25 Nov 2024 22:44:30 GMT

Another option is to use a web-calling app such as Skype, to call +44 800 9566000

Otherwise the previous posts are bang-on. You have a rolling contract with a minimum term - unless you make a change, service will continue as normal.

How desperately does this need to be resolved before you return to the UK?...

Re: Trying to contact customer services fro overseas.

swampy442 — Mon, 25 Nov 2024 23:39:27 GMT

Im not returning to the UK any time soon, that's why I want to try and save my number just in case, Ive had it for a very long time

Re: Trying to contact customer services fro overseas.

Chris_B — Tue, 26 Nov 2024 08:23:56 GMT

@swampy442 you cannot change to a PAYG to retain your number whilst overseas and have use of it.