topic Re: How long after a return before I can Upgrade? in Contracts & Billing

How long after a return before I can Upgrade?

juno_bokeh — Sat, 16 Nov 2024 15:14:02 GMT

Just returned a click & collect contract phone to the store; how long will it be before my plan reverts and I’m able to upgrade again?

Re: How long after a return before I can Upgrade?

Chris_B — Sat, 16 Nov 2024 15:47:34 GMT

@juno_bokeh This can take up to around 7 days. All you can do is keep checking your account and as soon as it reverts back k to the original contract that’s when you’ll be able to upgrade.

Re: How long after a return before I can Upgrade?

juno_bokeh — Sat, 16 Nov 2024 16:38:39 GMT

That’s fantastic. Thank you Chris you’ve been really helpful these past couple of days.

Re: How long after a return before I can Upgrade?

juno_bokeh — Mon, 25 Nov 2024 11:10:08 GMT

Update: So my old phone has stopped charging and unfortunately 10 days later, I’m still waiting for this return to be processed. Called the store but they were busy and said they’d call me back but that was over an hour ago now. Really up a crappy creak without a paddle.