topic Re: 12th oct sent message STOP ROAMING PASS AND YES in Contracts & Billing

12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 09:11:27 GMT

And stoll got charged £25 on nov bill

Got a bill for 34 so ill pay 9 as usual

Re: 12th oct sent message STOP ROAMING PASS AND YES

Northerner — Sun, 24 Nov 2024 10:06:39 GMT

Hi @Brendamac1

Best speaking to EE CS on 150 about this issue.

Thanks

Re: 12th oct sent message STOP ROAMING PASS AND YES

chistery — Sun, 24 Nov 2024 10:40:09 GMT

If you cancelled it during a monthly billing period, you still pay £25 for that month. If your billing date is before the 12th, I'd expect to see a charge on your November bill. However, as @Northerner says best speak to EE. Just not paying because you think you don't need to may affect your credit report.

Re: 12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 11:24:10 GMT

My billing date is 23rd nov to pay by 1st Dec

I paid 25 end of oct as well

Canc roamong 12th oct

And cancelled it again today so 23rd dec bill is 34 minus 25 = 9

Re: 12th oct sent message STOP ROAMING PASS AND YES

bristolian — Sun, 24 Nov 2024 11:51:41 GMT

If you can provide screenshotted evidence of attempts to cancel an add-on, which don't feed into billing systems, then you have a good basis for expecting EE-CS to manually make any necessary amendments.

Re: 12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 12:04:48 GMT

Yes where do i send it

Re: 12th oct sent message STOP ROAMING PASS AND YES

bristolian — Sun, 24 Nov 2024 12:16:15 GMT

There's no access to individual customer accounts here, you need to follow the CS escalation process. Advise the CS agent when you call, that you previously requested cancellation of an add-on and this wasn't actioned - request a complaint is opened, and that should allow for an email address to be provided for screenshots to be sent to.

Having said that, the screenshots you've posted here don't show that happening. You sent STOP ROAMING PASS, and received the "are you sure?" text. You'll need to demonstrate a reply to the effect of "that's been done"

Re: 12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 13:00:31 GMT

Re: 12th oct sent message STOP ROAMING PASS AND YES

XRaySpeX — Sun, 24 Nov 2024 13:06:27 GMT

You need to show the STOP ROAMING PASS, the YES response & the confirmation it has been stopped in sequence within a min. or 2 of each other. As posted there's 6 hours between the STOP & YES. That's no evidence.

Re: 12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 13:12:28 GMT

Yes i remember now that the ans YES or NO

never arrived until them and i replied YES

Obviously 6 hours had passes

Bizarre that i say

STOP ROAMING PLEASE isnt enouth

And i havd to say YES OR NO as well

Re: 12th oct sent message STOP ROAMING PASS AND YES

Linzi_H — Sun, 24 Nov 2024 14:47:20 GMT

Hi @Brendamac1

If you contact us directly we can double check everything for you and work out the best next steps.

Linzi

Re: 12th oct sent message STOP ROAMING PASS AND YES

Brendamac1 — Sun, 24 Nov 2024 15:02:48 GMT