topic Re: Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr in Contracts & Billing

Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

movedout — Sat, 23 Nov 2024 17:20:02 GMT

Moved out, cancelled EE, now I cant seem to pay. I call the number, but it asks me to input my broadband account number, and when I do, it doesnt recognise it. However, there is a bill outstanding and I am still able to log into my account...
I dont have an EE phone number.

Is there a customer services email address or phone number? Or just bank details to pay my bill. The automated line is doing my head in.

Re: Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

Northerner — Sat, 23 Nov 2024 19:00:01 GMT

Hi @movedout

Pay via your bank account. Alternatively you'll need to call EE.

https://ee.co.uk/help/billing-payments/payment-methods/pay-your-mobile-or-broadband-bill

Thanks

Re: Moved out, cancelled EE, now I cant seem to pay as it doesnt recognise my acc nr

Debbie_G — Sun, 24 Nov 2024 12:30:33 GMT

Hi @movedout.

Welcome to the community.

If you give our guides a call, they will be happy to help you further with this.

Debbie 🙂