topic Re: Roaming abroad pass but still being charged in Contracts & Billing

Roaming abroad pass but still being charged

R_m_l1 — Sat, 23 Nov 2024 06:59:17 GMT

I have the EE roaming abroad pass as an inclusive extra

when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass

Confused as to why I’m then having to pay EU roaming charged when I have this pass

Re: Roaming abroad pass but still being charged

chistery — Sat, 23 Nov 2024 08:23:06 GMT

Hi @R_m_l1

Everyone gets the roam in EU add-on but the roaming pass will override this so you won't get charged as long as you're in a valid country.

Re: Roaming abroad pass but still being charged

XRaySpeX — Sat, 23 Nov 2024 10:56:33 GMT

Anyway the £2.47 only comes into play when you are in the EU.

Re: Roaming abroad pass but still being charged

R_m_l1 — Sat, 23 Nov 2024 12:28:33 GMT

The confusion was the the 150 service was telling me that I would be charged £2.47 per day but then would tell me I have the roaming pass as an add on

thankfully looks to be sorted landed in the country and has told me I can use my data etc for free

not sure why the service was saying one thing then something different