topic Re: £3 rise every month? in Contracts & Billing

£3 rise every month?

nikwak — Sat, 23 Nov 2024 10:12:06 GMT

I was contacted in May to change from BT to EE which I did. I was watching an advert the other evening for EE which states from next year bills will rise £3 every month! That was never mentioned when I signed up - I certainly would not have agreed to that sort of increase. Firstly: Is this true? Secondly: If it is - how do I get out of this contract that was wrongly sold to me?

Re: £3 rise every month?

Matt_124 — Sat, 23 Nov 2024 10:21:51 GMT

It is a £3 increase but is only applied once a year on the 31st of March. It does not increase repeatedly by £3 every month, if that is your concern. It is a similar approach to how inflation (CPI+3.9%) was applied to contracts before with BT, except under the £ system, you can figure out how much your bill will be over time instead of it being a surprise each year.

Normally there are only ever 2 increases within your contract period.

For example if your package was £29.99, it would increase by £3 to £32.99 on the 31st of March and then would stay at that £32.99 until the 31st of March of the following year where it would increase again by £3.

Then you will be near the end of your contract, so you can renegotiate your deal back down again.

Re: £3 rise every month?

nikwak — Sat, 23 Nov 2024 10:37:23 GMT

Thank you - that makes sense. It doesn't read like that on the ad on TV. But my mind is put at ease. So much going up in price, it was a bit scary.

Re: £3 rise every month?

chistery — Sat, 23 Nov 2024 10:41:59 GMT

Your bill will rise by whatever you agreed to when you took out the contract, which may be different to what new customers get now.

Re: £3 rise every month?

XRaySpeX — Sat, 23 Nov 2024 10:46:49 GMT

The rise isn't every month. It's every 31 March. The monthly fee is paid every month whatever it is after the rise.

This is how it is expressed on the EE BB Deals web page:

"Monthly prices increase £3 for broadband and £2 for TV on 31 March each year."

I think that's clear enough!