topic Itemised billing in Contracts & Billing

Itemised billing

Andym52 — Sat, 23 Nov 2024 09:50:36 GMT

I recently changed from BT Mobile to EE & find itemised billing being charged to my account that was neither agreed in the contract or requested, I have contacted customer services 3 times, each time i have eventually received a credit for the £2.50 but the itemised billing has still remained on my account. I have now written to customer services, why is it that EE are unable to remove this "extra" charge & does it mean that i will now have to contact customer services every month for the next 2 years in order to get recompense for this overcharging?

Re: Itemised billing

XRaySpeX — Sat, 23 Nov 2024 10:50:33 GMT

No, you should be able to remove it once & for all. You shouldn't have had it to start with. Perhaps with BT you did have Itemised Billing & BT thought you should have like-for-like when you went over to EE?

Re: Itemised billing

1John1 — Mon, 27 Jan 2025 17:47:49 GMT

Having been moved from BT Mobile to EE myself I completely agree with Andy that these Itemised billing account charges of £2.50 per month (that were never agreed in the contract) should be removed from future bills automatically.

Re: Itemised billing

Chris_B — Mon, 27 Jan 2025 18:10:09 GMT

@1John1 And have you called customer support to request that itemised billing be removed from your account?

Re: Itemised billing

1John1 — Mon, 27 Jan 2025 18:52:41 GMT

Hi Chris, I contacted accounts/billing and they said it would be removed from the account