topic Re: chat service in Contracts & Billing

chat service

johnrv — Wed, 20 Nov 2024 18:37:05 GMT

today i had reason to contact ee via chat service, eventually got through the bot. i waited 2hrs no reply {for which i have a screenshot } and i had to go out. so ended chat. No way should any customer have to wait that long. is there anyway to make a complaint. could not find any email address. just goes back to the bot.

Re: chat service

Matt_124 — Wed, 20 Nov 2024 18:40:11 GMT

Noticed issues with the chat service this evening too. Advised me of an estimated 35 minute wait however almost 2 hours later there was no response.

May be worth calling through to 150 as they are available until 9pm as stated on the site/app.

Re: chat service

johnrv — Wed, 20 Nov 2024 18:54:02 GMT

Cheers, tried that Aswell. Min 40 min wait and no answer. Give up. Maybe
when I cancel the 2 phones I have on contract with them, they might reply.

Re: chat service

Matt_124 — Wed, 20 Nov 2024 19:36:48 GMT

Don't think that'll help to be honest. What issues are you having? Might be something the community can answer for you?

I've just gotten through on the web chat on my second attempt (although its not much help id much rather have called, and subsequently did), however if you leave the chat on in the background and have notifications on for the EE App you'll be able to see when they answer.

Re: chat service

marcinbialek753 — Thu, 21 Nov 2024 21:03:01 GMT

Updating Media

Bill paid yesterday what fine 5f