topic Re: Charged sending STOP requests (SMS spam) in Contracts & Billing

Charged sending STOP requests (SMS spam)

uvarvu — Fri, 21 Oct 2022 13:24:19 GMT

I've received spam messages from Pizza Hut and attempted to stop these by sending STOP to 65011. I'm getting charged to send these STOP requests - is something amiss here?

Re: Charged sending STOP requests (SMS spam)

XRaySpeX — Fri, 21 Oct 2022 13:39:59 GMT

No, SMS sent to shortcodes like that are always chargeable. They are not included in your text allowances.

In this case 65011 has been id'ed as a billing scam purporting to be from Pizza Hut.

Re: Charged sending STOP requests (SMS spam)

uvarvu — Fri, 21 Oct 2022 13:50:53 GMT

Hmmm OK. Seems a bit unfair as I didn't sign up to the notifications! I've dug a bit more and it seems that I'm not the only one affected.

Emma Caroline - Hi Pizza Hut you keep texting me about... | Facebook

The content of the messages seems legit too as I'm taken to pizza deal pages with offers matching those on the texts.

Anyway, I started an online chat with EE about this just now and they've refunded me £1. Thanks EE!

Re: Charged sending STOP requests (SMS spam)

mattallen — Thu, 21 Nov 2024 18:49:02 GMT

Replying to this post more than 2 years later (Nov 2024) because it's still happening. I started getting marketing texts from Pizza Hut,

"Share the love with 2 pizzas for only £20! What will yours be? Order now (URL) T&Cs. Optout text STOP to 65011

So I send the STOP text - and EE reply:

Hi from EE. You don't have enough Spend Cap balance. If you're the account holder, you can increase or remove your Spend Cap at ee.co.uk/SpendCaps or text SPEND CAP to 150. For more info visit ee.co.uk/managespendcap

So, obviously PH opt-outs are still chargeable. I've contacted PH through their website instead.