topic Re: Closed account in Contracts & Billing

Closed account

Zizvivid — Wed, 20 Nov 2024 08:07:27 GMT

How can i solve this problem. Its been 2 weeks i change my pay as you go to contract. From than its look like this.

Re: Closed account

Chris_S — Wed, 20 Nov 2024 08:14:47 GMT

Hi @Zizvivid Thanks for getting in touch with us here in the EE Community.

Could you tell me a bit more about the issue please?

Chris S

Re: Closed account

XRaySpeX — Thu, 21 Nov 2024 02:20:45 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.