topic Re: Close account in Contracts & Billing

Re: Close account

Susan_ppp — Tue, 19 Nov 2024 09:17:36 GMT

I can't find any way to close my account from abroad . I have been trying to contact EE on the website but can't . I have now instructed my bank to stop payments .

I would prefer to be able to cancel the account properly .

I no longer live in the UK

Re: Re: Close account

Linzi_H — Tue, 19 Nov 2024 10:57:20 GMT

Hi @Susan_ppp

Welcome to the community.

It's best to cancel the overall contract if you're no longer using this, as cancelling the Direct Debit alone won't stop the bills from being produced.

Are you able to call us directly, even using Skype perhaps to make it easier (00448000798586)?

Linzi