topic Re: I ordered a EE Sim card monthly in Contracts & Billing

I ordered a EE Sim card monthly

Glenn1962 — Thu, 14 Nov 2024 14:32:39 GMT

I Ordered the Sim card last week and it’s not turned up. I’ve had no information sent from you. It’s out of order. I need this EE card ASAP. Had it sent to a shop but I had no email to say it’s there. It ukbestdeals@hotmail.com I tried phoning, but I don’t have a phone number to give them to get to speak to someone so can you not put a phone number so go straight through thank you

Re: I ordered a EE Sim card monthly

Linzi_H — Thu, 14 Nov 2024 16:13:34 GMT

Hi @Glenn1962

Welcome to the community.

I know you'll be eager to find out what's happening with your order.

As this wasn't purchased directly through EE, you'll need to double check the contact details for where you've ordered this from.

Which shop did you request this sent to? Have you tried to get in touch with the store to see if anything has arrived for you yet?

Linzi

Re: I ordered a EE Sim card monthly

Glenn1962 — Fri, 15 Nov 2024 21:18:24 GMT

I ordered it from ee on line

Sent from Outlook for iOS<>

Re: I ordered a EE Sim card monthly

Rach_H — Sat, 16 Nov 2024 12:38:33 GMT

I'm sorry for the confusion here @Glenn1962.

If you give our team a call on the Sales number, then you should be able to get connected without an EE number, and they team will be happy to get you an update about your order.

Rach