topic Over charging in Contracts & Billing

Over charging

Dodgy71 — Sat, 16 Nov 2024 07:06:41 GMT

My bill was due on 23rd last month but I paid it on the 5th. So why would any extra charge go on this month payment and not last month payment. I don’t get it can anyone tell me or explain why this is happening please. Thanks

Re: Over charging

Chris_B — Sat, 16 Nov 2024 07:10:57 GMT

@Dodgy71 Because the bill was already issued. You paid late so the charge was added to the next bill that was generated.

Re: Over charging

Rach_H — Sat, 16 Nov 2024 14:54:34 GMT

Hi @Dodgy71

Welcome to the Community!

As @Chris_B has said once your bill is printed we aren't able to amend it, so any further charges or amendments will show on your bill next month.

Rach