https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1474357#M94833 <P>Hi @ Rach_H.</P><P>I did get through the following morning on the chat line.</P><P>However they have only 'promised' to look into my request on Monday when I change over after guide said they will (I copied the chat).</P><P>So we will see.&nbsp;</P><P>&nbsp;</P> Fri, 15 Nov 2024 22:29:11 GMT Nitonboy 2024-11-15T22:29:11Z https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1473476#M94747 <P>Tried to contact an EE Guide through their message system. Automated message said about 30 minute wait, 1 hour later I gave up.</P><P>Think I might stay with BT!!!</P> Wed, 13 Nov 2024 23:11:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1473476#M94747 Nitonboy 2024-11-13T23:11:35Z https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1473601#M94753 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4610375">@Nitonboy</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>We don't want you to have any trouble getting in touch with our team to speak about your account. Are you able to trying <A href="https://ee.co.uk/help/contact-ee" target="_blank">giving us a call</A>, and you might get through more quickly?</P> <P>Rach</P> Thu, 14 Nov 2024 10:44:46 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1473601#M94753 Rach_H 2024-11-14T10:44:46Z https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1474357#M94833 <P>Hi @ Rach_H.</P><P>I did get through the following morning on the chat line.</P><P>However they have only 'promised' to look into my request on Monday when I change over after guide said they will (I copied the chat).</P><P>So we will see.&nbsp;</P><P>&nbsp;</P> Fri, 15 Nov 2024 22:29:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/EE-GUIDES/m-p/1474357#M94833 Nitonboy 2024-11-15T22:29:11Z