topic Re: Upgrading but keeping my phone in Contracts & Billing

Upgrading but keeping my phone

YusufHu — Mon, 11 Nov 2024 11:56:00 GMT

Hello,

My contract expires in 3 weeks and i have just received a text message from EE giving me 3 options. They are,

1. My plan being upgraded with a new monthly charge (sit back and relax)

2. Upgrade or change my plan

3. Switch to another provider

My current contract expires on 28th Nov however Black Friday is on 29th Nov so i would like to take advantage of the deals and choose one of them. However, as my contract expires before Black Friday, does it mean i would only be able to follow option 1. listed above or letting it end and getting a brand new contract?

I would like to keep my this phone so which option would be the best based on me wanting to keep my phone and take advantage of the Black Friday deals?

Do the Black Friday deals start earlier then the 29th Nov?

Thank you.

Re: Upgrading but keeping my phone

Chris_B — Mon, 11 Nov 2024 13:37:02 GMT

@YusufHu only your minimum term expires you will not be cut off if you upgrade the following day. At the minimum term the contract changes to a 30 day rolling contract until you decide to change.

Re: Upgrading but keeping my phone

YusufHu — Mon, 11 Nov 2024 13:42:57 GMT

Hi @Chris_B ,

Thanks for the reply.

So i can just upgrade during black friday (day after minimum contract ends) and then upgrade as normal? Any ideas when the black friday sales start for EE as sometimes they start a few days early.

Kind regards,

Yusuf.

Re: Upgrading but keeping my phone

YusufHu — Mon, 11 Nov 2024 13:53:01 GMT

Just found out the Black Friday deals start on 25th November which helps my situation.

Re: Upgrading but keeping my phone

Linzi_H — Mon, 11 Nov 2024 14:53:33 GMT

Hi @YusufHu

Just on the back of @Chris_B's advice, yes you can still upgrade any time after your minimum contract expires.

Linzi 😊

Re: Upgrading but keeping my phone

XRaySpeX — Mon, 11 Nov 2024 15:43:14 GMT

Weren't you given the option of doing nothing & those 3 option are alternatives to doing nothing?