topic Re: Paying off device early online in Contracts & Billing

Paying off device early online

StarbabyCat — Mon, 11 Nov 2024 13:12:07 GMT

Hello,

I've decided to move phones to get an iPhone 16 pro. I'm only part way through paying off my current device and went onto the app to pay the balance off so I can upgrade, but I can't see it?

It says my payments are up to date and that's it.

Do I have to do it via 150? Was going to use both a credit card and debit so planned to do two transactions online.

Re: Paying off device early online

Chris_B — Mon, 11 Nov 2024 13:32:05 GMT

@StarbabyCat yes you will need to call customer support to do this.

Re: Paying off device early online

XRaySpeX — Mon, 11 Nov 2024 15:27:07 GMT

You need to tell CS that you're cancelling it with 30 days notice.