topic Re: contract ending in Contracts & Billing

contract ending

Laura267 — Mon, 11 Nov 2024 14:58:42 GMT

My contract ends in 5 days, i was told someone would contact me 14 days before it ends but this hasn't happened. What will happen when my contract ends?

Re: contract ending

XRaySpeX — Mon, 11 Nov 2024 15:19:43 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months. You may always choose to upgrade your contract to a cheaper SIM-Only contract.

Re: contract ending

Katie_B — Mon, 11 Nov 2024 16:16:30 GMT

Hi @Laura267.

I'm sorry to hear nobody has been in touch yet.

Once your contract ends it will continue to roll.

I'd recommend giving us a call so our customer care team can provide you with your options.

Katie