topic Re: Eugene ee con lies in Contracts & Billing

Eugene ee con lies

1Ter — Sun, 10 Nov 2024 22:23:43 GMT

Eugene an ee employee offered me an upgrade of an iPhone 16 pro max handset contract over the phone for monthly tariff of £57.49 on 2nd November 2024, which I screen shot on our connected linked screens at the time I approved it. (See the screen shot below)

The tariff showing in the ee app today however is £124 monthly plus £16.49 for Apple care - Eugene told me he was throwing this in for free along with free screen protector and case

Lies, lies, lies

Rang ee to question price difference and was told by Hollie ee cannot honour the contract eugene had me approve.

(Hollie said she would stop the delivery of the upgrade handset, yet an hour later I received an email from EE saying the iPhone 16 pro max handset is on the way to me)

When I said it's time for a change of service provider Hollie asked why?

Answer: Because Hollie a service provider ee employee trying to sell contracts deceitfully by lying about monthly cost is not acceptable. How many more customers has eugene and his co workers deceived?

Trust Pilot reviews are an accurate reflection of EE service and staff

Trust Pilot reviews accurately reflect ee service and staff

Re: Eugene ee con lies

1Ter — Sun, 10 Nov 2024 19:17:55 GMT

This is interesting to know as I have an approved handset upgrade contract for £57.49 monthly done by Eugene over the phone 2nd November 2024.
However today 10th November 2024 on the EE app the monthly tariff is showing as £124 plus £16.49 Apple care

Eugene gushed about throwing in the Apple care, a screen protector and case for free

I rang EE to question the price difference, spoke with Hollie who said EE cannot honour the contract

If you are correct about the ombudsman siding with contract approval then I will be enjoying all this:

Customer Basket

Order	Upfront	First Invoice	Monthly	Allowance
iPhone 16 Pro Max 5G 1TB Black Titanium	£ 0.00		(24 Months)	Your Full Works plan for iPhone gives you unlimited data with uncapped network speeds, plus unlimited texts and calls to use in the UK. And if you have a 5G ready £ 124.00 device you also get access to our 5G network. Fair use policy applies. Your UK Fi ars induded in your plan Adionalt you will be able to use them in USA, Canada, Australia and New Zealand at no extra cost.
Plan discount			- £ 83.00 (24 Months)
Apple One Individual Inclusive Extra			£ 0.00	Apple One combines Apple Music, Apple TV+, Apple Arcade, and iCloud+ with 50GB of online storage.
AppleCare with full cover			£ 16.49	Your total monthly insurance payment is inclusive of Insurance Premium Tax
Free delivery	£O

Total

£0

£57.49

Re: Eugene ee con lies

XRaySpeX — Sun, 10 Nov 2024 22:35:41 GMT

@1Ter : But you have a discount of £83 making the total £57.49. Look in your Extras for it.

Re: Eugene ee con lies

Chris_S — Mon, 11 Nov 2024 08:58:10 GMT

Hi @1Ter Thanks for getting in touch with us here at the EE Community.

I really appreciate you sending over the screenshot, It's showing that you're getting an £83 per month discount, so your total price is £53.49, you'll be able to see that at the bottom of your screenshot next to 'Total'

Chris S