topic Re: Account closed but Netflix is still active in Contracts & Billing

Account closed but Netflix is still active

Crisfern — Fri, 30 Aug 2024 16:57:36 GMT

Hi,

I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix.

As per the screenshots attached my Netflix account is still active and states billed through EE package. I reached out to Netflix and they stated to contact EE, I spent 45+ minutes on the phone with EE's billing team and they couldn't see any issues. Has anyone come across this before and how did you resolve this?

Many Thanks

Re: Account closed but Netflix is still active

Crisfern — Fri, 30 Aug 2024 17:08:15 GMT

Same issue as the one reported here.

Re: Account closed but Netflix is still active

Crisfern — Fri, 30 Aug 2024 17:09:44 GMT

Hi@Jbuttery @Katie_B

I have the same issue which I have reported here

Re: Account closed but Netflix is still active

Jbuttery — Fri, 30 Aug 2024 17:29:27 GMT

I also contacted Netflix and they said they can't help it's got to be EE. Rang EE 4 times and nobody can help.

I can't even cancel my Netflix account as it states it belongs to EE.

I give up I've told EE I will not be paying anything billed for it.

Re: Account closed but Netflix is still active

Christopher_G — Sat, 31 Aug 2024 08:09:17 GMT

Hi @Crisfern

Welcome to the community.

It should deactivate within 30 days. Since your account is closed, you won't be billed anything extra for it.

Chris

Re: Account closed but Netflix is still active

Profile closed — Mon, 09 Sep 2024 19:16:35 GMT

Hi,

I left EE in July and my netflix account still shows as billed through EE.

I went into an EE shop and they said my account with EE is definitely closed, so just have free Netflix. Not the response I expected from the staff to be honest.

How can this be sorted out?

Re: Account closed but Netflix is still active

Jbuttery — Mon, 09 Sep 2024 20:47:54 GMT

I wouldn't worry about it, I've done all I can with EE and netflix and neither helped me.

I've gone over the 30 days since cancelling contract and my netflix still works.

Re: Account closed but Netflix is still active

Jbuttery — Mon, 09 Sep 2024 20:48:28 GMT

I'm over the 30 days now

Re: Account closed but Netflix is still active

Ali_A — Tue, 10 Sep 2024 13:18:55 GMT

Hi @Profile closed @Jbuttery

I'm sorry to hear the issues you're both facing with your Netflix subscription after closing your EE account.

I have sent you a private message. If you can have a look at get back to me that would be appreciated.

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,

Ali

Re: Account closed but Netflix is still active

Crisfern — Wed, 11 Sep 2024 16:35:15 GMT

Hi @Ali_A,

I've also PM'd you

Re: Account closed but Netflix is still active

Ali_A — Wed, 11 Sep 2024 17:02:25 GMT

@Crisfern
Thanks. I've popped you a message.

Ali

Re: Account closed but Netflix is still active

andrea89 — Tue, 17 Sep 2024 14:04:00 GMT

Hello,

I've the same issue. I recently closed my account with EE, cause I dont longer live in uk, and netflix is still linked.

Please help

Re: Account closed but Netflix is still active

Ali_A — Tue, 17 Sep 2024 14:34:25 GMT

Hi @andrea89

Thank you,

Ali

Re: Account closed but Netflix is still active

andrea89 — Tue, 17 Sep 2024 14:38:55 GMT

hi,

cant click the link

I get this

You do not have sufficient privileges for this resource or its parent to perform this action.

cant this the envelope icon, onyl the bell icon which is not helpful

Re: Account closed but Netflix is still active

Ali_A — Tue, 17 Sep 2024 14:42:35 GMT

@andrea89

Can you log out and log back in, then try again?

Ali

Re: Account closed but Netflix is still active

andrea89 — Tue, 17 Sep 2024 14:43:26 GMT

just replied to you, privately 🙂

Re: Account closed but Netflix is still active

Kryz0206 — Fri, 27 Sep 2024 21:31:38 GMT

Hi,

I have the same issue. Please help.

Re: Account closed but Netflix is still active

Soph49 — Sat, 28 Sep 2024 15:24:59 GMT

I have this problem too and I left EE in January. No one seems to know what to do

Re: Account closed but Netflix is still active

Lg991 — Sun, 29 Sep 2024 15:57:04 GMT

Same here! It's annoying as I cannot make any changes . It is preventing me from adjusting anything on my Netflix account so I'm now worse off than before as I'm currently not using it and logged out. I refuse to be billed for something i cannot control. Im not impressed by the customer service.

Re: Account closed but Netflix is still active

Ali_A — Mon, 30 Sep 2024 07:25:01 GMT

Hi @Kryz0206 @Soph49 @Lg991

I'll send you a private message. If you can have a look at get back to me that would be appreciated.

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thank you,

Ali