topic Re: Change of payment in Contracts & Billing

Change of payment

Man-like-Ryan — Wed, 06 Nov 2024 21:34:11 GMT

Hi I change my phone bill till the end of this month but originally was ment to come out next week will it still come out next week or will it definitely come out at end of the month

Re: Change of payment

Michael_D — Thu, 07 Nov 2024 09:33:33 GMT

Hi @Man-like-Ryan

Thanks for coming to the community.

Have you changed the payment date to the end of the month for each month moving forwards or have you just requested to pay later for this month only?

Michael

Re: Change of payment

Man-like-Ryan — Thu, 07 Nov 2024 10:50:04 GMT

I think I set it permanently to the end of each month

Re: Change of payment

Michael_D — Thu, 07 Nov 2024 12:11:05 GMT

Thanks @Man-like-Ryan.

If it is a permanent change, there may be one final bill on the original date, before the change takes place fully.

What date has the bill been taken previously?

Michael

Re: Change of payment

Man-like-Ryan — Thu, 07 Nov 2024 18:37:06 GMT

Next week on the 13th

Re: Change of payment

Linzi_H — Thu, 07 Nov 2024 18:50:42 GMT

Thanks for letting us know @Man-like-Ryan

If you've only recently just made this change to have your bills taken at the end of the month, then your standard bill will still be taken on 13/11/24, and then moving forward from November it will always be taken at the end of the month.

If you head to the bottom of our Direct Debit page, it explains things in further detail.

I hope this helps.

Linzi

Re: Change of payment

Nate04 — Wed, 05 Feb 2025 12:21:01 GMT

Hey I wasn’t able to pay my SIM card on time this month so had to get it to a different date and now I can’t do the same with my phone bill am I able to set that to a different date?

Re: Change of payment

Ritu_D — Wed, 05 Feb 2025 12:34:06 GMT

Hi @Nate04

Thanks for reaching out to us on the Community.

We do not have access t accounts on here unfortunately.

You would need to give our Customer Service team a call to discuss your options.

You can find details on how to contact EE here Contact Us | Help & Support | EE

Thanks

Ritu