https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-changes/m-p/1470004#M94437 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/966108">@Treble</a></SPAN>&nbsp;<BR /><BR />Thanks for coming to our community.<BR /><BR />A handset upgrade goes through straight away as you get changed to the new plan as soon as the phone is delivered. With a SIM only upgrade, it starts when your current contract ends.&nbsp;<BR /><BR />Lesley</P> Tue, 05 Nov 2024 17:50:48 GMT Lesley_W 2024-11-05T17:50:48Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-changes/m-p/1469919#M94431 <P>Just checked my account and had less than 30 days to go said I could upgrade early,so thought will swap to sim only and had 50% f&amp;f so did the deed,then the order comes through saying it will start on 2nd dec and not automatically like my other 2 upgrades, evidently it’s because I have gone from a handset contract to sim only but I don’t understand why the wait seems strange ?&nbsp;</P> Tue, 05 Nov 2024 15:23:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-changes/m-p/1469919#M94431 Treble 2024-11-05T15:23:37Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-changes/m-p/1470004#M94437 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/966108">@Treble</a></SPAN>&nbsp;<BR /><BR />Thanks for coming to our community.<BR /><BR />A handset upgrade goes through straight away as you get changed to the new plan as soon as the phone is delivered. With a SIM only upgrade, it starts when your current contract ends.&nbsp;<BR /><BR />Lesley</P> Tue, 05 Nov 2024 17:50:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade-changes/m-p/1470004#M94437 Lesley_W 2024-11-05T17:50:48Z