topic Re: My phone in Contracts & Billing

My phone

Emma28111 — Tue, 05 Nov 2024 11:10:47 GMT

So I rang we this morning to blocked a different device on my account as the person who had it is failing to pay the bill and won’t give the phone back.
but I have hoy off the phone to them and I think they have blocked my phone and not the other one as I am unable to make or receive calls and I can’t contact them and I tried to request a call but they can’t call me as I can’t receive calls can someone help me what to do thanks

Re: My phone

Katie_B — Tue, 05 Nov 2024 13:24:43 GMT

Hi @Emma28111.

Thanks for coming here.

I am very sorry to hear that the wrong line has been blocked.

Do you have access to another mobile or landline?

We have no account access here on the EE Community.

Katie

Re: My phone

Emma28111 — Tue, 05 Nov 2024 13:28:02 GMT

No I don’t I’ve been trying since this morning but it’s all calling and I can’t call out I don’t know what to do I’ve been waiting on a text chat for hours

Sent from Outlook for iOS<>

Re: My phone

Katie_B — Tue, 05 Nov 2024 13:42:52 GMT

Hi @Emma28111.

Do you live near a local EE Store?

Katie

Re: My phone

Emma28111 — Tue, 05 Nov 2024 13:51:02 GMT

No this is what o mean I have no idea what to do and I must be right has I’ve taken sim out I’ve done a network test everything and nothing is working so I don’t know what to do to get them to get in contact with me

Sent from Outlook for iOS<>

Re: My phone

Katie_B — Tue, 05 Nov 2024 14:20:35 GMT

Hi @Emma28111.

I understand this must be frustrating.

We have no account access here on the community,

Do you have access to Skype?

Katie