topic Re: canceling acount for disabled father in Contracts & Billing

canceling acount for disabled father

Janner21 — Mon, 04 Nov 2024 11:09:42 GMT

Hi, my mother died and my dad had a catastrophic stroke. I need to cancel the phone contracts on their account. The bereavement form doesn't do the job because my dad is still alive.

I could use some suggestions - thanks very much

Re: canceling acount for disabled father

Chris_S — Mon, 04 Nov 2024 11:20:33 GMT

Hi @Janner21 I'm so sorry to hear that your mother has passed away and your father has had a stoke, I can only imagine how devastating it is for you.

I want to make sure that this gets sorted for you as soon as possible, so I'd recommend giving us a call on 150 from an EE phone, or 07973 100 150 from any other phone, then one of our guides can assist you.

We have an only bereavement form that you may prefer to use, you can access the form here

Chris S

Re: canceling acount for disabled father

XRaySpeX — Mon, 04 Nov 2024 23:04:44 GMT

Use the Ill Health process of Change My Account in The Case of a Life Event for your Dad's circumstances.