topic Re: deactivated account in Contracts & Billing

deactivated account

David123432 — Mon, 04 Nov 2024 14:35:02 GMT

I am having trouble getting my sim to be active again.

When i log into the EE app i have a warning my account has been deactivated and that i should pay the bill, yet when i check that there is no bill. What do i have to do to reactivate my sim?

thanks for your help.

Re: deactivated account

Christopher_G — Mon, 04 Nov 2024 17:29:34 GMT

Hi @David123432

Welcome to the community.

It sounds like this is something you will need to speak with our Mobile Care team about. They have access to your account and will be able to check the status and advise the best way forward.

Chris

Re: deactivated account

David123432 — Mon, 04 Nov 2024 18:17:08 GMT

any way to speak with them via chat?

I am out of the country so a visit in person is not possible and a phone call is also not possible since my sim is deactivated.

Re: deactivated account

Katie_B — Tue, 05 Nov 2024 08:14:56 GMT

Hi @David123432.

Unfortunately, the team can't be contacted via Live Chat.

Do you have access to another phone?

The team can be called on +447953 966 150.

Katie