topic Re: EE Direct debit problem in Contracts & Billing

EE Direct debit problem

Cheggs94 — Sun, 03 Nov 2024 18:38:53 GMT

I am having problems setting a direct debit for my phone contract, every time I follow the direct debit link I left with "You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. ". I am up to date on my payments so not sure how to fix this? Please help!!

Re: EE Direct debit problem

Chris_S — Mon, 04 Nov 2024 08:49:59 GMT

Hi @Cheggs94 I'm sorry to hear you're having trouble setting up a direct debit, I can imagine it must be very frustrating for you.

If you have access to your My EE app, you can check you account to see if there are any outstanding balance there. If you don't have the My EE app, you can access your online account here

Could you check your account to see if there are any outstanding amounts please?

Chris S

Re: EE Direct debit problem

Cheggs94 — Mon, 04 Nov 2024 10:04:44 GMT

Where do I found outstanding amounts?

Re: EE Direct debit problem

Rach_H — Mon, 04 Nov 2024 14:38:07 GMT

If you go to Manage > Billing, you should be able to see any overdue payments @Cheggs94.

Rach