topic Re: Contract end date in Contracts & Billing

Contract end date

ALLAN1970 — Sun, 15 Jan 2023 23:55:06 GMT

Where would I find my contract end date without calling up EE and waiting 10 hours in a queue

Re: Contract end date

XRaySpeX — Mon, 16 Jan 2023 00:37:09 GMT

Text UP to 150 & add 45 days or look in your online MyEE under Plan Details.

Re: Contract end date

Chris_B — Mon, 16 Jan 2023 08:25:59 GMT

@ALLAN1970 open the My EE app. Click shop at the bottom then click all products. You’ll then see your start date and minimum term of your contract.

Re: Contract end date

Ulpescana — Sun, 19 Feb 2023 13:59:12 GMT

It is well hidden information. I had to find it in the 'shop' section. The sort of practices that make it difficult to find such information is one reason I will be going elsewhere when this contract is done.

Re: Contract end date

eeisreallybad — Wed, 19 Apr 2023 04:17:00 GMT

terrible from ee wasting all my time to simply check contract end date wont be renewing anything with them now.

Re: Contract end date

woody4954 — Mon, 24 Apr 2023 13:15:08 GMT

I tried texting UP and 45 days and all I get the EE menu which does not include contract end date.

Re: Contract end date

Christopher_G — Mon, 24 Apr 2023 16:06:01 GMT

Hi @woody4954

If you log into your My EE account and select 'Plan' from the main menu, then plan details, it will tell you the end date there.
Chris

Re: Contract end date

coffers7 — Fri, 02 Jun 2023 08:51:52 GMT

What it doesn't confirm is the expiry of my 50% plan reduction where can I find details of when this ends? It just tells me start and end dates of my contract.

Re: Contract end date

Katie_B — Fri, 02 Jun 2023 09:45:25 GMT

Hi @coffers7.

If your add-on has an expiry date this should show under plans and add-ons.

Alternatively, our customer care team will be provide you with a date should it have one.

Katie

Re: Contract end date

Chinabrooke — Sat, 02 Nov 2024 07:26:37 GMT

Nothing that has been suggested in this forum works. Why is it so so hard just to get basic information?

Re: Contract end date

Chris_B — Sat, 02 Nov 2024 07:41:45 GMT

@Chinabrooke Open the EE app, click HOME it’s at the bottom, click VIEW FULL USAGE, it’s in yellow or green. It’s right there for you to see.

It’s also 2024 and unless you are reading about the app in its current form anything your reading doesn’t mean anything. It’s out of date. Why is it so hard to just learn how to navigate an app, it’s just two clicks from the information you require.