topic Re: Looking for a 12 month SIM only contract in Contracts & Billing

Looking for a 12 month SIM only contract

Squishylea — Fri, 01 Nov 2024 09:27:18 GMT

My contract is ending and I don't want to be stuck in a 24 month contract. I don't see any options for a 12 month contract though on the upgrade options?

Re: Looking for a 12 month SIM only contract

Leanne_T — Fri, 01 Nov 2024 12:58:37 GMT

Afternoon @Squishylea

Welcome back to the community 🙂

If you would like to discuss your SIM Only upgrade options, please call us on 150 and the team will get this fully looked into for you.

Thanks 🙂

Leanne.

Re: Looking for a 12 month SIM only contract

Squishylea — Fri, 01 Nov 2024 13:32:03 GMT

I have autism and talking on the phone with strangers is anxiety educing hence why I posted on the community. I would have preferred to chat online with a rep but I couldn't find an option for that. I want to see the 12 month options available but can't see any other than 24 month ones online.

Re: Looking for a 12 month SIM only contract

Leanne_T — Fri, 01 Nov 2024 13:59:49 GMT

I understand and I am sorry we have no access to the SIM plans for your contract on the community @Squishylea

If the online EE account is showing 24 month plans this may be the only ones available and chatting to our upgrades team they may be able to see if there is anything else they can suggest.

We do have a message us option in the help section of the EE app that will show when an agent is available, they may be able to check this for you. Or,if visiting an EE Store is an option, a guide could help go through the plans with you.

Thanks.

Leanne.

Re: Looking for a 12 month SIM only contract

Squishylea — Fri, 01 Nov 2024 14:05:36 GMT

Not sure why the option would be available on the app and not the website. But that sums up EE tbf. Thanks for the help though.

Re: Looking for a 12 month SIM only contract

Leanne_T — Fri, 01 Nov 2024 14:06:18 GMT

Let me know how you get on @Squishylea

Thanks 🙂

Leanne.

Re: Looking for a 12 month SIM only contract

Squishylea — Mon, 25 Nov 2024 15:31:58 GMT

I’m in my last 30 days and it says I’ll be charged £X amount in my final bill if I switch provider, is that on top of what I would normally pay monthly or in total?

Re: Looking for a 12 month SIM only contract

Squishylea — Mon, 25 Nov 2024 20:07:46 GMT

Hey you merged my query in this thread from another one for some reason but didn’t respond. Can you answer the query?

Re: Looking for a 12 month SIM only contract

bristolian — Mon, 25 Nov 2024 22:51:43 GMT

Whom or what is "it" that reports your charge for porting out?

Re: Looking for a 12 month SIM only contract

Squishylea — Mon, 25 Nov 2024 23:09:43 GMT

The website.

Re: Looking for a 12 month SIM only contract

Ali_A — Tue, 26 Nov 2024 08:55:44 GMT

@Squishylea That would usually tell you the total you'd pay for termination to cover until the end of contract.

Ali